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United CEO and Longtime Director Says Board Missed Signs of Airline’s Decline
CEO of United offers insight to airline's issues since its merger in 2010. (skift.com) さらに...Sort type: [Top] [Newest]
I've wondered whether or not the Obama connection with Chicago may have influenced the decision to make United the controlling interest in the "merger". Continental was so much better. I'm 1K & million miler and seldom get the complementary upgrade.
I also used to fly Continental all the time time from IAH. United's investment bankers nickeled and dimed the airline and service to death. I have friends who are pilots for UAL, and have heard the stories first hand about how horribly UAL has treated it's employees, all to drop a few more pennies to the bottom line. I now fly exclusively SWA domestically. It is the only airline where I get the feeling that almost all of the employees are happy to be there. I will take an unassigned seat with a happy flight crew over an assigned seat with a rude and unhappy flight crew any day.
Until UAL gives ALL employees customer service training they will never compete. So sad for the once our number one airline.
Us old guys remember when Piedmont/Allegany (others) merged. The spin was Piedmont would bring up the quality of the others. How'd that work?
I remember well. I used to fly Allegany all of the time between D.C. and Bradford. Yes, that merger didn't go well at all.
When Piedmont obtained gates at KEWR, I tried them for the first time. Fare was reasonable. The service on the flight to KCLT was fantastic....I was sold. Never took any other carrier on that route again. Then they were gobbled up in a merger. The air came out of the balloon....
Many of the regional carriers prided themselves on good customer service, point to point routes and reasonable fares. The good old days.
Now the big dopey clumsy carriers are little more than cattle cars with turbine engines.
The only thing that matters to the big airlines now is the value of the stock
Many of the regional carriers prided themselves on good customer service, point to point routes and reasonable fares. The good old days.
Now the big dopey clumsy carriers are little more than cattle cars with turbine engines.
The only thing that matters to the big airlines now is the value of the stock
I've been saying this since the early years of the merger. Where is the BOD? Glad to see it acknowledged from the top and know I was not clueless when I've made this claim for years!