Does this actually mean that United is admitting the fact that they lie to passengers?

(Written on 2018年01月26日)(Permalink)

Except for the fact that ground personnel treated the couple who first reported the incident like crap. They claim they received no hotel.

(Written on 2017年06月16日)(Permalink)

I totally agree. The article I read on the news, yesterday, mentioned that they were ready to take off, and that engines were shut down at the gate. As a former flight attendant, I would most likely have initiated an evacuation. The issue is to prevent the loss of life. Once fire starts, it is too late to start evacuation. In my opinion.

(Written on 2017年06月16日)(Permalink)

That is what you get when you merge with Continental. United once was one of the safest airlines. It only took 6 years to turn it into crap.

(Written on 2017年06月16日)(Permalink)

She put herself in that stressful situation. If you cannot handle your "baggage", then leave it at home or don't fly. This flight was going to Buenos Aires, and as a son of that city and former flight attendant, I can say that those are some of the hardest passengers to deal with. For one thing, they just don't like to be told what to do, and a great many do not like rules. I can easily see this woman trying to not comply with the requirement of strollers having to be put in the cargo compartment.

(Written on 2017年04月28日)(Permalink)

Unfortunately, in situations like these, all the flight attendant can do is to deeply apologize for what s/he did. It is the only thing a company wants to hear.

(Written on 2017年04月28日)(Permalink)

Seriously... There are studies that are linking climate change to the increase in anger and rage responses from people. All this uncertainty--including the political uncertainty--are driving people to the point of break down. Fear is another factor. We live in constant fear that drives us to have these wild reactions with each other. What we are seeing today are wild responses as consequences to unnatural events in our lives. There will be more of these events we are seeing.

(Written on 2017年04月28日)(Permalink)

BINGO!

(Written on 2017年04月28日)(Permalink)

I am glad this passenger was compensated. This should have never happened. I don't care how childish this passenger was, he should have NEVER been physically touched. I don't care what.

(Written on 2017年04月28日)(Permalink)

They were privately ran companies. And, then... 9/11

(Written on 2015年06月12日)(Permalink)