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Colorado mom slams Southwest Airlines for removing family from plane over 3-year-old's maskA Colorado mother and her family were fighting for their plane seats after Southwest Airlines booted them over fears their 3-year-old son, Orion, wouldn’t wear a mask. Caroline Scott told "Fox & Friends" her family was "discriminated against" for her son’s disability, as Orion suffers from sensory processing disorder, and wearing a mask may be "challenging" for him. (www.foxnews.com) More...
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Keep in mind that we are only seeing one side of this story, the Fox News side of the story. All we have from SWA is a brief, seemingly canned, statement.
the airlines (all of them,not just southwest)have set up certain rules and regulations for the flying public during thes covid 19 times..some have been "lessened" a bit, like now putting passengers in middle seats and serving beverages and/or food on board,but the requirements for masks still remain in place..understandably this mother is defensive regarding a child with certain problems, as most mothers are,but if this was a serious concern of hers, she would have documented paperwork with the names and titles of the people at southwest who approved her flights with the child,as well as what she was told..she also would have documented paperwork with her from a doctors office stating the issues with her child and how is was ok for him to fly,considering the mask issue..this would have avoided a conflict with any southwest employee,the supevisor could have stated ok its fine per her doctor and the department that approves special issues and needs of passengers,,and the whole mess would have been avoided..i worked for an airline for many years, and ther is a special desk at any airlines headquarters that give approval and.or authorization for everything from service animals to oxygen on board..
Rules are rules! Let 'em walk.
Southwest is transparent about their policy that passengers over 2 have to wear masks. She should have found a way to travel that can safely accommodate her son, or contact the airline in advance for accommodations like everyone else has to.
pathetic a 3 year old havingto wear a mask companies making these policies should be elimniated.
isten tot he scienc
isten tot he scienc
Happens all the time and not just with masks. There is an inherent mindset that some passengers think they are the centre of the universe and everything else revolves around them! It’s fine to suggest they are in total control of their 3 year old right up until they’re not. Then it’s I give up and they look stupidly at the flight attendant who now can’t do a thing at altitude. However, the Captain while on the ground can make a decision often backed up by ops and the problem never gets started. While nerve racking, seemingly unfair and I’m there are plenty of other passengers willing to assist, but airlines can’t assume that and will defer to the rules in effect at the time. Unfortunate for sure.