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Airline loses wheelchair-using granny for 11 hours

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A family is fuming mad after an airline employee parked a wheelchair-using grandmother for 11 hours at an airport, having apparently forgotten her. Southwest gave her $200 in travel vouchers after she missed all her flights. (www.freep.com) さらに...

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Chrisaviation
$200.00 compensation for such a blunder?!?
This company does not have much respect or its customers?
mduell
Southwest is only peripherally involved here, it wasn't their employee or contractor.
andromeda07
It's true that the headline and article are not exactly fair to the airline -- the skycaps are airport employees that are assigned to assist the various airlines. That also explains why Southwest can't fire the person.

By the same token, the family deserves more than $200 in vouchers toward her next flight.
Chrisaviation
You may be correct, but the airline selling the ticket is the one we talk about ... This is what the "common" citizen will remember. in this business , forgetting an 85 years old passenger is unforgivable..
hemigpaw
this is why i don't fly southwest lol
n7224e
So Granny just sat there quietly for 11 hours? Why didn't she speak up?
Chrisaviation
Maybe she was left in a corner, you know , those corners where nobody goes to.
We should believe that she would have spoken up if she had seen somebody walking through the corner

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