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Delta Airlines Pilot Gets Angry at ATC Controller

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Someone got up on the wrong side of the bed this morning! Enjoy this video of pilot of Delta Airline Pilot gets angry at Air Traffic Control Ground in Atlanta. (www.liveleak.com) さらに...

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nasdisco
Chris B 21
Captain Happy's attitude is going to get an adjustment if he gets grounded. You cannot have a dominant personality in the cockpit. Its a team.
preacher1
Definitely not an advertisement for CRM unless he just took it out on ATC rather than crew. LOL
perryl99
what a dick. hate to be in a cockpit with that guy for any trip at all, much less days on end. It would be a "root canal" trip.
TXCAVU
Hit the nail on the head.
indy2001
indy2001 16
"I make a mistake every 2 to 3 minutes"??? I'd be more worried about that admission, especially if he snaps at others each time his mistakes are corrected. It sounds like he needs a CRM refresher, or maybe the whole course over again.
onceastudentpilot
I heard that too..lol...Lord be with with his crew..lol
preacher1
I heard that too but like most others here, the concentration seemed to be on his grumpiness

[This poster has been suspended.]

onceastudentpilot
it takes a big man to admit that...lol...just remember; coffee is your friend..lol
preacher1
Yeah, but you're retired. Is that your son? LOL
THRUSTT
THRUSTT 5
Taking a wild guess, he sounds like someone high on the seniority list, or one of those know it all check airmen trying to prove something. Don't seem like the no coffee syndrome, this sounds like his regular personality. I'd say he's a moron!!!
jcazalot
jcazalot 5
I would not want to be in the seat next to Captain Happy for that flight.
preacher1
Somebody had pee'd in his post toasties about something.
WALLACE24
Post Toasties! That's a wayback....lol
THRUSTT
THRUSTT 1
He grew up on grape nuts
preacher1
Nobody said I wuz a young 'un. LOL I'm like you; I paid my dues. The next generation can have it now.
WALLACE24
10-4. Have a nice Sunday Wayne.
dtw757
mike SUT 4
Nobody has mentioned it might be the First Officer since he's usually the one doing the talking on the radios, reading checklists etc. while the Captain does handles the taxi procedures. I've had 2 instances of a FO saying something "rash" before I could cover the freq with a mike push. Regardless.....needs a few days off to cool his jets
pdixonj
pdixonj 3
The copilot could himself be a Captain/Line Check Airman.
VisApp
Dave Mills -9
And therein another reason not to give that fourth stripe to a 24-year-old.
lbjack
lbjack 1
Or the maturity level of a 24-year-old which, amongst pilots, isn't a given.
Kawaiipoint2
What the hell are you going on about?
hiflier32
ric lang 1
I would agree with this remark....Perhaps I'm getting too old for this, but is there ANYONE out there that flew the NW corridor before Reagan shitcanned all those controllers? I can't think of a worse interpersonalprofessional relationship between pilots and controllers than that...won't go into hanger talk mode on this, but....just saying!
Stoenworks
I flew the area when PATCO was there- it could be "rugged" at times. And then I remember well the period after when we, pilots and controllers, worked so hard to cooperate and keep the system going. We all needed reservations well in advance to use the airspace and there was often holding before crossing from one center to another as those management personnel just couldn't handle the load. We all got along. It was a trying time, it was a good time.
hiflier32
ric lang 2
Ahhh....another old timer.....Here comes the hanger talk....One trip to Lagarbage back then I was given at least 100 route changes within a 1/2 hour period, then this snotface came on with a new clearance...told him to go ahead & the SOB shotgunned the clearance to me so that it was impossible to copy...instead of asking him to say again (ha-ha) I read it back & his comment was "whatever". When Reagan shitcanned all of those PATCO assholes, it was a good day, even with the huge IMC problems that came after.
tuba
tuba 1
During the PATCO thing, courtesy of the old United Channel 9 comm feed, I recall hearing some idiot whining to NY Approach when asked to slow for sequencing... something like, "If you knew ANYTHING about what you're doing, you'd know you can't slow up heavy traffic like this. We've been jerked around ever since Cleveland." After a period of silence, an anonymous voice cuts in: "Aww... poor baby." Wonderful.
Av8nut
I applaud the ATL controller for keeping his cool, monotone self, and staying focused.

Good thing it didn't happen at JFK. I've heard those controllers on liveatc.net and they can get pretty feisty.
regismccoy
I have listened to the transmission sever times. It appears to me that it is the pilot who needs the attitude adjustment.
blueashflyer
I had a relative at a major American company who was asked to take the "Interpersonal Conduct" course ("how to get along with others") at the company. (It's kind of a setback). She said, "I took that course last year." They said, "Yeah we want you to take it again." oof!
krschneider
When I was just learning to fly in Tulsa, I had the good luck to know and become very good friends with a controller who was in our flying club. A few of us young bucks back then would frequently visit him in the tower (in those days anyone could just drive up to it and would almost always be let in)...and we even got to 'sit in' the various positions and direct traffic (under his supervision of course)...we learned to appreciate the interaction from both sides of the radio, and our friend being a pilot himself did as well.
onceastudentpilot
He was just having a bad day (probably woke up late and didn't have a chance to eat breakfast or have his coffee)....When some folks are having a bad day they often take it out on others for no reason at all.
be400cpt
be400cpt 1
sounds like a genXer making excuses
preacher1
preacher1 -2
Yep, if this hadn't gone viral for the whole world to see and talk about with righteous indignation, nothing would have been said. Even though DAL made a public statement about no danger to anyone, it is doubtful they'll do anything unless it is a regular happening or complaints on him. There ain't a one on this thread that ain't had a bad day and popped off to somebody, I don't care what your job is. His just happened to get monitored and broadcast, with everybody speaking about how sorry he is.
tf51d
Now that it has gone public, it may be taken up for FAA review for possible disciplinary action. (They have to make it look like their doing something! LOL)
joelwiley
We need FAA to convene a Blue Ribbon Commission of InExperts to investigate this. I volunteer as Chair and will modestly accept a GS-15 step 6 compensation level, along with travel & per-diem. With a superb lack of experience in the arena, I have no hidden agenda.

Then again, maybe we should just let it go?
onceastudentpilot
just one of those days....just driving on 285 to get to the airport would make anybody snap..lol
preacher1
285 is enough to piss anybody off. It's bad enough having a long, rough flight coming in and knowing that awaits you after you get down, let alone having it to start your day. ATL's taxiways are golden compared to that. LOL
Rusted69
Glad that wasn't heard in the cabin.
preacher1
preacher1 -1
Well, if it had've been, then it would have been public and justified all this hoopla. As it is, it was basically private and part of the job, not for public consumption. IMHO
rwf1001
This pilot is nuts.....I love the 'Captain Happy' comment. The ATC was just doing their job, there was no excuse for the pilot acting the way he was.
AWAAlum
AWAAlum 2
Does that Captain just walk away from this incident as though it didn't happen? Or will he be called on the carpet? Seems to me to be very inappropriate and something that shouldn't be tolerated. What say any of you? We often hear about passengers losing it - scary to hear it from the pilot.
preacher1
idk, but if it wasn't reported by somebody, nothing will be said.
jeffinsydney
Because this is all over the net and no bodies like us are discussing this, you can bet 'sombodies' at Delta management are getting ready to take this pilot down to the woodshed to open a big ol can o whoop ass!

That is how things usually go in the south.
preacher1
I really doubt it unless there is a complaint somewhere, otherwise if they did pick up on it, they might ask him if he was having a bad day. What probably pissed him off was he screwed up and made a wrong turn and was having to unscrew things. ATL can do that to ya. LOL. ATC gets crap like that all the time.
AWAAlum
AWAAlum 6
I personally would prefer being able to count on the captain of a plane having a cooler head than that.
preacher1
Well, it will be easy enough to track down, what with the flight#, date, time, but like I said, unless he has a bad record to begin with, probably nothing said. Get in the pointey end for awhile and you'll hear it from both sides. Ain't no big deal or anything new.
yr2012
Give that pilot a cigar
be400cpt
be400cpt 0
yes ,but professional pilots should keep a professional demeanor. That's when you ask for the LL#
be400cpt
be400cpt 2
sounds to me like the speaker is one of those people who never think themselves wrong and always try to lay or deflect the blame to someone else. Tough guy to ride with!
dtw757
mike SUT 1
My wife doesn't have that deep of a voice though. :-)

[This poster has been suspended.]

THRUSTT
THRUSTT 3
If the union allows it, spank him...
AaronCannata
"Settle down, Captain Happy." That was my favorite part. Anyone else notice that his demeanor turned sour once he realized that Charlotte put him on a ground hold for about 30 minutes?
btweston
btweston 2
Funny. He shut right up when his fellow pilot openly mocked him on the frequency.
hemigpaw
thinking this one needs anger management...you can have a bad day when your not flying a plane with people safety at stake just saying.
preacher1
preacher1 -8
How many people go to work of any kind daily with a bad attitude and stlll do a job well? Get over it people!!
AWAAlum
AWAAlum 5
@Preacher: Some people's jobs hold more responsibility than others that requires a higher level of professionalism and maturity, i.e., I was responsible to make certain correspondence went out without typos or punctuation errors; others hold the responsibility of hundreds of lives such as those "in the pointy end". Those pointy enders should stay cool when they're on the job and if there is an issue such as this one, take care of it later. I understand your viewpoint as well as those opposing that viewpoint - but I can't help but be concerned what might happen should someone irritate him when he's still flying the plane. You may feel this isn't any big deal and fortunately it wasn't ... this time. But it could have been and the guy needs to control his anger instead of saying whatever flits through his head, particularly into a microphone.
preacher1
preacher1 -5
Well, it would probably have been a non issue had ATC gave him specific directions to the taxiway rather than just telling him to go. ATC chastised him publicly for not doing what he had not been told. He bitched back. End of story. I doubt it had any affect on his flying ability or endangered pax. If others who have condemned him here would admit it, they might have done the same thing.
preacher1
preacher1 -2
On top of everything else, pax were oblivious to all this and the flight was inconsequential. The issue was with the controller and the positioning on the ground and having to correct and do what the controller THOUGHT he had told him to do..
AWAAlum
AWAAlum 5
You've missed my point completely. The issue (for me anyway) isn't is it the fault of ATC or the Captain - it's the pilot's public inappropriate reaction. He comes off sounding like a bit of a hothead and that's not comforting to me as a member of the flying public. I'd like to be assured that person in the pointy end is calm, cool and collected and handles all that comes his or her way appropriately. If he woke up on the wrong side of the bed, I'd hope he'd leave that behind as he steps aboard. Even in my job, I wasn't permitted to sound off just because I was having a bad day. That's just not good enough.
preacher1
preacher1 -3
Well, I did not miss your point and you have hit on part of it as to what it public and not. To me, public would be if he stood up and went on a rant thru the cabin and all, and that would have merited all this hoopla, BUT, as it were, as far as we know, it was just between him and ATC(plus others on the frequency) and was no more than bitching at a co-worker about how the job was being done, as we probably all have done at one time or other. Oh well, all to their own opinion. That is what's so great about this country, is that w have freedom to express these views.
AWAAlum
AWAAlum 2
I suppose we both have some of it right and some of it wrong. To me - "public" doesn't have to be a rant through the cabin, that's just blatantly over the top. To me, if it isn't private between the parties involved, it isn't private - and I think the FCC would probably agree (I'm uncertain what agency regulates airline/atc transmissions). I just can't convince myself stating your grievance over the radio is very private. Having said my piece, I'm out. Have a great day everyone.
onceastudentpilot
the question here is would you rather have an angry truck driver or an angry pilot...lol...Besides once he was airborne and was almost over KAND he was probably already calmed dowm....People get snippy for different reasons (getting to work, maint. delays, having to fly with someone new, having to wait on other members of the crew to arrive, etc)...Everyone gets upset.
btweston
btweston 4
Some still believe that professionalism is important.
Wayne47
This may be a personality issue or rather a reaction to the stress of a lot of competing demands on airline pilots including an increasingly impatient public. Irrespective of the why it is disheartening and a potential air safety issue to see road rage type behavior migrating to the cockpit.
jimquinndallas
Jeez, what a sorry situation! I don't think I'd want to be in the front office with this guy! Kudos to the other aircrew telling him to settle down--he needed that. If Captain Happy has such a sorry attitude perhaps he should find another way to make a living and give someone else (with a much better attitude) a shot at his seat. It's not uncommon for someone to be a bit perturbed, but you keep a professional cool head on the radio. It seems obvious that he hates his job. If he were truly a professional, perhaps he should have just taxied back to the gate with the attitude that he was not fit to fly at that moment due to some sort of stress or mental distraction. I think it was his duty and obligation to realize that he wasn't in the right frame of mind to be in the cockpit. In fact, maybe he should have grounded himself prior to reporting for duty. Just my own opinion.
be400cpt
be400cpt 1
here here Jim and to think I have to share the skies with that guy
preacher1
I don't see why everybody is getting so self righteous over this thing. Only natural for the other flight crew to say something. As far as going back to the gate, unless I missed something, he had landed and taxiing in. Like I said, he was probably pissed off at taking a wrong turn and unscrewing that; could have been a problem with the FO giving wrong directions and he just took it out on the controller (nameless and faceless). Who knows? Again, no biggie. Not necessarily correct but stuff happens. What we also don't know is whether or not he called the controller later and apologized?????.
tedtimmons
Praise in public, criticize in private. If he had a problem with the controller, he should have remained professional and called the tower after he was out of the cockpit.
TXCAVU
Exactly. Looks like he wanted to condescend to the controller & that is when he lost my respect. We have all probably has direction from controllers that we didn't life (in its' content or delivery) but we maintain a professional demeanor.
neillaferty
I am sure other pilots on this forum who fly into and out of controlled fields frequently can attest that they've heard this kind of thing more than once. Tying up the frequency with the extraneous chatter is not a great thing, but other than that, it's a non-story. If there had been any danger of an actual incursion, you can bet the tone from the ground controller would have been quite different. "Captain Happy" was out of line and it sounds like he shut up as soon as the other pilot called him out on it. If it hadn't been streaming on liveatc.net or some other outlet, none of us would even know about this. No need for all the drama here.
preacher1
preacher1 -3
Neal, that is what I've said all through this post but everybody has gotten so sanctimonious about it that it ain't funny. Our perfect world.
joelwiley
When your 15 second indiscretion pops up on Youtube or liveleak and goes viral, you can probably say your bad day really got worse in a hurry.
sgbelverta
Nothing wrong with having a bad day UNLESS you have the lives of 100+ people in your care. Then you need to take a deep breath and do your job. Do the airlines offer free meditation classes for pilots? Just a thought.....
Ramsis
Captain or not, watch out, don't underestimate the the ground crew job, you got to work with them to keep everybody safe on the ground.
yr2012
http://flightclub.jalopnik.com/delta-pilot-freaks-out-at-correction-from-atc-1611650132/all
dee9bee
dee9bee 1
Looking at his FA plot, it looks as though he ended up on a REALLY long final into CLT, hehe...
onceastudentpilot
we don't take to kindly to his type in Carolina..lol
TXCAVU
True enough. RDU would have dressed him down and reported him to the company.
preacher1
preacher1 -2
I guess none of ya'll have ever gone to work and grumped at a co-worker about something. Fact of the matter is that is was not reported. Get over it.
onceastudentpilot
not unless I wanted to lose my job.
gma92
gma92 1
Nope. I can grump as much as I want at home but ive got to leave it there when its work time. (No i'm not a pilot)
dee9bee
dee9bee 1
P.S. I'm betting that this isn't Capt Happy's "first rodeo". He may already be well known in the Chief Pilot's office.
preacher1
Well, if it is not his first rodeo, then it may be a problem now that DAL is involved. It made the National News this morning and DAL did issue a statement, so they are aware of it; but as it would be personnel action from here on, we'll not hear anymore about it.
joelwiley
As a former department director said, "I don't want to find out something about my agency from the front page of the newspaper or from a bunch of reporters at my front door".

He just may find out how small his canoe is.

LOL
preacher1
preacher1 -1
You wouldn't think Flight following would you. LOL. Wonder if he had the same reaction going into CLT
FaisalNahian
Captain Happy. hahaha
irwinjim99
Is he just stupid pr what? What was the co pilot doing when they were taxiing?
mhlansdell00
Probably shaking in his boots and hoping another aircraft didn't join lima on the recip.
MariaatWindsor
Does anyone know what happened to Captain Happy?
mhlansdell00
I have to wonder what his reaction would be if the controller warned him he was on approach to the reciprocal runway. "You didn't give me good directions"? (It must be your fault because I'm never at fault) Gotta love the type A's
johnnieg1020
Let's give him a break, he's only human. Ever have a bad day?
tpclark
How dare that "Sky-God", dispute the ground controller.
mwellis1947
Well, I guess we have all had our frustrations with ATC, sounds like he reached his limit. That controller does need to work on his pronunciation though, sounds like he has marbles in his mouth...................
tpclark
And if Captain Happy crosses a active rwy. and causes a accident....What does he say
now "OOPS". No Captain Happy needs a huge attitude adjustment before something really bad happens.
If gnd. control catches you on the wrong taxi way, don't be an ASSHOLE and try and bluff your way out of it.
mhlansdell00
He didn't try and bluff his way out as much as he tried to put the blame on .9. I don't know what the waitress put in his coffee but it's plain that it didn't go over well. I seldom if ever hear a pro. act like that. Usually its an "Ohhh k, how do we fix this?" Something obviously set the guy on edge.
AWAAlum
AWAAlum 1
LOL - this post is like The Never Ending Story.
tpclark
ML you need to listen to the tape again ......and blaming it on the coffee...DAH
mhlansdell00
Just another way of saying he was having a bad day. I would think if he acted like that all the time we'd have heard it by now and he probably would have changed careers. I heard the tape. I'm not sure what you heard that I didn't. Maybe the exchange about gnd. not giving him directions. I've been to more facilities that gave me a string of letters than gave me direction without asking and I've never been chastised for asking. I'm not sure what you are talking about.
CANdopilot
Chris Ne 1
That kind of thing makes controllers crazy, and it is not fair to them.
tpclark
I guess "asshole is not tolerated???????????????????
egad
Everyone will have a bad day, sooner or later. Just remember to be professional when dealing with someone stressed out, as the controller did in this incident. Our ATC guys and gals here at KFLO are all first class and are very helpful when we need TLC.
wallypiper
At the very beginning, Happy gets the news that he is going to have to wait 28 minutes before he can taxi to the gate. Now he had to tell the paying pax about it. It was unprofessional to jump down the controller's throat. It is VERY reasonable to expect a DL pilot to know his way around the taxiways at KATL and give him pretty abbreviated instructions. Although the controller remained pretty calm, what he should have done was just give more directions to get the errant driver back on the correct path. Since he could not enter the ramp he was probably being directed to some remote parking area to wait which would have meant that the routine was broken and he might not know how he was expected to get there.
smoki
smoki 1
This guy, Captain Happy aka Captain Grumpy, is the one in need of a major "attitude" adjustment. No excuse, none, for such a public display of his pissy attitude. The controller was making what sounded like a routine correction to an aircraft he had directed to proceed otherwise. There wasn't even a hint of "attitude" from the controller from what I heard. Sounded deadpan all the way even during his exchange with Captain Grumpy.
mhlansdell00
Listen to the controller's reaction in the following transmissions. I hear a hint of a giggle in his voice. He seems to be taking it all in stride. I'm sure he's dealt with the poor, the hungry, the tired, transoceanic bunch more than once.
pete480
pete480 1
Wow, that came out of nowhere.
pete480
pete480 1
I give the controller credit. He kept his cool.
w0nwa
jeff ddd 1
I'm sure his dispatcher has to deal with his attitude also...
AWAAlum
AWAAlum 1
I wonder if "Captain Happy" (that still cracks me up) reads Flight Aware. Talk about a bad day!
tpclark
As far as I'm concerned this pilot should get a warning letter in his file from the FAA,for failure to follow a ATC ground controllers instructions period.
Once a smart-ass always a smart-ass until you get his attention.
preacher1
Well, this little snap has gone viral, to the point that DAL put out a statement on it, so they will probably make a mention of it to him at next occasion. Yeah, he sounds like an ass and a trip might be hard, but, it could be the FO as well, but either way, it probably happens several times per day, and in most cases, unless reported officially, or across the net as this, it wouldn't even have been given a 2nd thought. Bad day happens in any line of work, to anybody.
TXCAVU
This has gone viral and being aired on major media. No doubt Delta's Chief Pilot will handle this. "Captain Happy" will probably find no matter what he bids, his sked will not make him happy.
preacher1
Well, as mike SUT mentioned above, it could have been the FO, but as I said below, unless there's a complaint, it probably won't get touched. Like it or not, sit in the pointey end for awhile and you'll hear it from both the pilots and ATC. There is the story going round of a wrong turn at ORD, and the female ground controller went ballistic on the crew, prompting a quiet frequency for a few, then an unidentified voice asking "wasn't I married to you once?" Like I said, bad attitude but no biggie.
preacher1
The whole dang issue here is that ATC gave the pilot the taxiway and all but n particular direction to get there. Being a DAL pilot, he probably knew his way around pretty good and went a way different from what the controller was thing. Although the attitude came out for whatever reason, ATC was actually in the wrong for not giving explicit flow instructions from the beginning. End of story in my mind.
ATCguy1
ATCguy1 4
The controller did issue a specific route. When DAL2422 calls ready on ramp 3, he is told runway 27R via Mike, hold short of Dixie. The pilot made an incorrect turn on Lima, which parallels Mike. Depending on the ground flow at ATL, maybe it's a huge mistake or maybe nothing. Either way, after being corrected, I feel the pilot should have been much more professional.
preacher1
I was a thinkin' where the controller missed was, DAL was ready and was given 27R via Mike and hold short of Dixie, as you said, but did not give him a specific route to Mike. Seems to me that's what started it. I could be wrong. Apparently there was a different route to Mike that the controller had on his mind but did not relay to the plane.
captainjman
Did anyone hear the entire conversation - from the first time the controller and that flight first communicated till the moment when the dick pilot snapped? It could be we are missing the big picture on this. Or - maybe our first reaction is justified. Personally I don't see the logic opening ones self to FAA or company deviation / disciplinary action over something so simple.
mhlansdell00
The tape opens with instructions to anotheraircraft or two. Check the recording again and you'll find the original instructions from .9.
Muchits
Muchits 2
Yes, typical instructions to 27R are Lima, L10 (or Dixie), Mike to 27R. Usually the outbounds join Lima and then get a transition to Mike around L10 or Dixie. The pilot was probably anticipating that and forgot he was cleared directly to Mike straight out of the ramp. Obviously not a justification for his radio communications, but a likely explanation for why he turned onto Lima.
connomar
I like to believe that the folks in the front are calm rational people who don't make mistakes because they follow the procedures laid down to ensure safety. Whoever this was on the radio needs to be sent for serious anger control training.

Everyone address him as the Captain, but surely 1st Officers are more likely to be on the Radio?
Whendogsfly
Pilots & ATC obviously need to be hyper diligent in their actions including good communication with each other without attitude from either side. Sometimes differences of opinions have put 2 planes at the same place at the same time.
jet4ang
jet4ang 0
OK already. No one's perfect. Posting this for all to read (listen) opens up a can of worms that makes all professionals trying to be safe look like idiots. Shame on FA throwing this out for the who ha's out there looking for an excuse to ridicule our industry.
AWAAlum
AWAAlum 3
You're delusional. It does no such thing.
mhlansdell00
Another Captain Happy?
tommyfa
Sunday 27 August 2006 at KLEX. Would that something like this had happened there.
annellandfrank
Neither the cockpit nor ATC is the place for either "attitude"or smart-ass! We're tought, and supposed to live by that as professionals, from day one of strapping on an airplane! I'm surprised at all the dialogue...."Capt Happy" got it right immediately! I am also surprised that the controller attempted to explain. A more appropriate response would have been "key up on your mike and call ATC when your back on the ground"!I'm no fan of ATC;arrogant controllers certainly exist...but not so in this case.
sparkie624
sparkie624 -5
Why is this ever news in the first place... This should be between ATC, the Pilots, and the Company and no further...
btweston
btweston 6
If it were up to you, sparkie, there would be no news.
mhlansdell00
Confiscate all the VHF radios. No body should hear anything and have an opinion? This forum would disappear.
rwf1001
Sparkie-lighten up!
preacher1
yep. Heck, FSM just has a single runway and our hangar was just off departure for 7, which is what tower was using, but winds were calm; ANG wing was at the other end, and ANG flight leader gave tower bad time, arguing about having to taxi all the way down. He wound up taxiing all the way down and being grumpy but they had coffee later in the day.
FULLFILLED
Flight 2422 is a MD 88 from Charlotte to Atlanta. Guess he got passed over to jump to a 757.

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